FANSET — nationwide authorized service-network management (manufacturing & after-sales service)
From ill-fitting accounting software to a web-based service platform: FANSET's nationwide service-network transformation
FANSET used to run its service network across Turkey on accounting software that was never meant for the job. The network was moved onto a purpose-built, web-based platform: service centers can enter customer details, order spare parts and view product information. Finished-product costs and service progress payments are now tracked in the same software.
Türkiye geneli
Nationwide service network on one platform
Tek sistem
Spare parts, cost & progress-payment tracking
%100 web
100% web — access from anywhere
Problem
A service network that didn't fit into accounting software
FANSET's service network, spread across Turkey, was being managed with tools never designed for it:
- The service operation was run on unsuitable accounting software — which simply didn't work
- Service centers' customer details, spare-part requests and product information couldn't be brought into one place
- Finished-product costs couldn't be tracked reliably
- Service progress payments were managed manually and in scattered ways
- The geographically dispersed service centers had no shared, anywhere-accessible platform
Solution
A web-based service-management platform
All of FANSET's service centers across Turkey are now managed from a single web-based application. Because it's web-based, every service center can access it from anywhere, through a browser.
One window for service centers
- Enter customer details directly
- Place spare-part orders
- View product details
Finance and cost control
- Finished-product costs are tracked through this software
- Service progress payments are monitored and managed in the system
The entire operation came together on a single platform built specifically for after-sales service.
Technologies Used
- Web tabanlı uygulama
- ASP.NET Core / .NET
- Microsoft SQL Server
- Responsive web arayüzü
- Rol bazlı yetkilendirme (servis kullanıcıları)
- Yedek parça sipariş modülü
- Maliyet & hakkediş takibi