Solution Detail
Dealer and Authorised Service Management
A platform that standardises sales, service, warranty, parts and performance across dealer and authorised-service networks.
Manage distributed dealer and service networks through common processes, centralised data and measurable service levels. The platform applies head-office business rules across all locations, standardises after-sales operations and reports network performance comparatively.
Key capabilities
- Dealer, service location, region, user and permission management
- Customer, product/device, serial number and warranty records
- Service request, appointment, work order, failure and resolution workflows
- Spare-parts request, inventory, shipment and return operations
- Warranty approval, expense, labour and dealer settlement
- SLA, customer satisfaction, repeat failure and closure-time analysis
- Central announcements, documents, training and performance reporting
Business value
- Consistent service quality across the network
- Control of warranty and spare-parts costs
- Comparable performance data for head office
- Faster response to customer requests
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